Waiting for 20 minutes, we requested a delivery of toilet paper. By day three of our stay, we had exhausted our supply of toilet paper and had to, once again, visit the reception due to the in-room phone being inoperative. Consequently, we had to physically go to the reception, enduring a 30-minute wait to voice our concerns, only to be told that they had discontinued housekeeping services since the onset of the COVID-19 pandemic and had not reintroduced them. Attempting to contact reception through the in-room phone proved futile, as the phone was malfunctioning. To our surprise, we were required to make our own beds and tidy up our rooms. Housekeeping, which is typically a fundamental service in any hotel, was notably absent. However, our experience with the services offered left much to be desired.
The total cost of this Resort Fee for two rooms for a five-night stay amounted to Staggering £443.70. I decided to look into what this fee included, which was listed as This common practice in the hotel industry can sometimes give the appearance of lower room rates while tacking on additional charges. 'When I initially booked this hotel, I was informed about a resort fee that would be charged upon arrival, per night, per room.
